At fgiario.shop, we are committed to providing every customer with high-quality kitchenware products and a satisfying shopping experience. To safeguard your rights and interests, please carefully read the following Return and Exchange Policy.
- Scope of Returns and Exchanges
All products (including dining knives, forks, plates, tongs, cookware, etc.) are sold on a final-sale basis.
Returns or exchanges may be requested only under the following circumstances:
The product was damaged during shipping.
The received item does not match the order placed.
The product contains manufacturing defects. - Timeframe for Returns and Exchanges
Please submit your return or exchange request within 7 days of receiving your order, providing relevant photos or a description of the issue for review.
Requests submitted more than 7 days after receipt will not be eligible for return or exchange services (unless otherwise mandated by applicable U.S. consumer protection laws). - Return and Exchange Process
Contact Customer Service:
Submit your return or exchange request via email or phone.
Provide Order Information: Include your order number, the name of the item(s), and a description of the issue.
Review and Confirmation: Our customer service team will verify the product issue and provide you with the return shipping address and detailed instructions.
Return the Item(s): Please ensure that the original packaging and accessories remain intact, and ship the item(s) back according to the instructions provided by customer service.
Refund or Exchange Processing:
Exchanges: Once we receive the returned item(s) and verify their condition, we will arrange for a replacement to be shipped to you as soon as possible.
Refunds: For orders eligible for a refund, the refund will be processed within 5–7 business days after we receive and verify the returned item(s). The refund will be issued back to the original payment method used for the purchase. - Important Notes on Returns and Exchanges
Returns or exchanges requested for personal reasons (e.g., simply disliking the item, ordering the wrong item) may require you to cover the cost of round-trip shipping.
Returned or exchanged items must remain in their original condition—unused, unwashed, and with all original packaging intact.
For fragile items (such as glass tableware, precision knives, etc.), please ensure you use adequate protective packaging when shipping them back; failure to do so may result in the rejection of your return or exchange request. - Customer Support
If you have any questions regarding returns and exchanges, or if you encounter any special circumstances, please do not hesitate to contact our customer service team:
Address: 41986 THORNTON AVE HEMET, CA 92544
Phone: +1 (339) 365-2297
Email: ronnie@fgiario.shop