Thank you for choosing fgiario.shop. To ensure the smooth and secure delivery of your order, please carefully read the following shipping terms.
- Import and Export Standards
Our products comply with relevant U.S. safety and food-contact standards, ensuring that our kitchenware—including knives, forks, plates, tongs, cookware, and more—is safe and reliable.
For export orders, we adhere to U.S. export regulations as well as the import requirements of the destination country, including but not limited to customs declarations, tariffs, taxes, and packaging standards.
Customers are responsible for any import duties or tariffs that may be incurred in the destination country; such fees are collected by local customs authorities. - Domestic Shipping
We ship orders within the United States using reliable logistics providers, covering most states and regions.
Domestic shipping fees will be clearly displayed at checkout; additional charges may apply for certain remote areas.
All packages are processed through a tracking system, allowing customers to monitor their shipping status in real-time using their order number. - Shipping Timeframes
Processing Time: Orders are typically shipped within 1–2 business days after confirmation.
Shipping Duration:
Contiguous U.S.: 3–7 business days (depending on the delivery address and logistics carrier)
Alaska, Hawaii, and Remote Areas: 7–14 business days
In the event of delays caused by force majeure factors (such as adverse weather, natural disasters, logistics disruptions, or customs inspections), we will make every effort to assist in resolving the issue but cannot be held liable for such delays. - Packaging and Safety
All products are packed using durable materials to prevent damage during transit.
For fragile or precision kitchenware (such as knives or glassware), we employ additional protective measures to ensure safe delivery. - Issues and Complaints
If you notice damaged packaging or missing items upon receipt, please take photographs immediately and contact our customer service team within 48 hours.
Upon verification, we will offer returns, exchanges, or replacements to ensure you receive your complete order. - Contact Information
If you have any questions regarding shipping, logistics, or customs duties, please contact us:
Phone: +1 (339) 365-2297
Email: ronnie@fgiario.shop